What fees do Axioma charge?

We do not charge any subscription fees and it's 100% free to join. All commissions are charge to the customer, you will receive 100% of the amount that is shown on the platform.

How do I get paid and how long do I wait until I get paid?

Payments you receive are processed through a third party secure payment platform. Payments from your account to your nominated bank account can take up to 3 working days.

Who pays me, you (Axioma) or the customer?

The customer pays you, but we help manage this process via our payment system.

Do I need to be VAT registered to join Axioma?

No, it’s not a requirement to join the network. However if you are VAT registered you will need to let us know and give us your VAT number when setting up your account, which we will show on the VAT invoices we provide you for our commission.

What is the difference or benefits of being VAT registered vs not being VAT registered?

Businesses are legally required to become VAT registered once they hit a certain threshold of annual turnover (£85,000 per annum as of 2020/21 tax year). The amounts quoted by our system must be treated as VAT inclusive if you are VAT registered. If you are not VAT registered then you do not include VAT within the amount charged, but you also cannot reclaim VAT on your costs.

I have more questions. How do I contact you?

Email our repairer sales support team at info@axioma.co.uk in the first instance and they shall either call or email you back ASAP (within 24 hours at the latest).

Please note:

The repair (including parts), are provided by the Repairer booked by means of the Axioma. Not by Axioma. Our role and responsibility is limited to enlisting the services of the Repairer (and related pricing information), and arranging bookings and collecting payment on behalf of the independent Repairers who use us to connect with customers. The Repairers are not our employees or workers. We have no involvement in the provision of the Repair Services.